CUSTOMER JOURNEY WORKBOOK BUNDLE

Scaling takes more than a business plan. It takes workflows that deliver unforgettable experiences.

CUSTOMER JOURNEY WORKSHOP BUNDLE

You’re getting clients and delivering the work—but clients aren’t turning into raving fans. They’re not shouting you out, they’re not leaving testimonials, and deep down you know the experience isn’t matching the quality of your offers.

The truth is: being busy isn’t an excuse. Every client deserves the exact same seamless experience, no matter how full your calendar is. Messy onboarding, inconsistent delivery, and clunky workflows don’t just stress your team—they cost you referrals, reviews, and long-term growth. The longer you wait to fix them, the more opportunities slip through the cracks.

Here’s the good news: you don’t need a massive overhaul to make things work. Small, simple workflow shifts can create big results—for your team and for your clients.

Inside our Customer Journey Workshop Bundle, you’ll:

✅ Answer targeted questions that dive deep into the ops of your business
(most people tell us they’ve never thought about these items before),

✅ Audit your current workflows to spot the gaps causing friction for everyone,

✅ Visualize and close gaps using our Domino Method™, and If, This Then What?™ method,
to reduce manual tasks and create hands-off, seamless workflows,

✅ Implement automations that create fail-proof consistency,

✅ Set standards for success by creating your own Client Experience Baseline,
the foundation every client journey should rest on.

With our Customer Journey Workshop Bundle
you can make every client a raving fan, guaranteed.

Download the free playbook only

Get the full bundle ($27)

PEAK INSIDE

Everything included to take your business from just OK to WOWZERS

Step 1: Access The Customer Journey Playbook (for free) as a Notion or Google Doc, which includes more than 50 questions to build an experience-first business.

Step 2: Upgrade to unlock the Customer Journey Miro Template + Mapping Workshop to visualize your workflows & uncover areas that can be optimized further using our Domino Method™.

You’ll also get access to our brand new Workroom™ community to ask questions, get support, & show off your new worksflows.

(available to everyone)

With our Customer Journey Workbook Bundle,
you’ll turn chaos into celebration, guaranteed.

Get the full bundle ($27)

Download the free version

Hi! I’m Sara Loretta 👋

Founder & Chief Experience Operator @ UNMUTE™. Over the past 13 years, I’ve worked with over 400 B2B brands to help translate big ideas into operational systems that not only work but excite teams & customers alike. Many of the founders I collaborate with are brilliant visionaries — but they don’t always have the structure in place to support what they’re building.

That’s where I come in.

This playbook is your starting point — a way to step back and look at your customer journey with fresh eyes. Not to overhaul everything, but to spot the friction, the disconnects, the stuff that slows you down when things get busy. If you know where you’re going but want the backend to feel as sharp as the front — this is where we start. Because when your systems finally match the scale of your vision, everything gets easier — and a whole lot more fun.